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FAQs


ATTENTION: Currently not shipping to EU from main shop. Check out Etsy for limited product availability.


ORDERS
: The Aura Market is based in NJ, USA. Orders are processed within 4-7 business days of your order, unless otherwise noted in the listing. 

Shipping is calculated based on weight and destination. US orders start at $4 and international shipping starts at $12. Please select items and enter address for shipping rates. All orders include a tracking number.

All customs charges, import fees, duties and taxes are the customer's responsibility. If a package is refused at customs, customer is responsible for shipping charges and refunds are only processed once order is received.

For domestic orders, orders may take 2 to 8 business days. This time frame does not include processing time. If you experience any issues with transit or deliveries, please contact your local post office first. For international orders, the estimated transit times are as follows:

Canada: 2-6 weeks
Europe, UK, Australia, New Zealand: 3-8 weeks
Italy: 4-12 weeks
Asia Pacific: 3-8 weeks
South Asia, Latin America and the Caribbean: 4-12 weeks
North Africa and the Middle East: 4-16 weeks

Once a package leaves the USA, tracking updates may be significantly delayed. 

DISCOUNTS: Discount or promo codes cannot be applied on already discounted bundles. 

CONTACT: If you have a question that wasn't addressed above, please feel free to email us at info@theauramarket.com. Business hours for customer service are Monday through Thursday from 11 am to 4 pm Eastern Standard Time. Please allow up to 48 hours for a response to an email. Thank you!